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Hiring and Retaining Good Service Technicians
 Technicians, everyone knows, can make or break a service department. In this day and age of highly sophisticated vehicles, it is important to staff your service department with well trained and motivated techs in order to “fix it right the first time.” But it’s extremely tough to find and keep qualified techs.
A common route dealerships use to find technicians is to advertise in the local paper. Sometimes this results in a good candidate, but more often it helps find technicians who are disgruntled, have developed bad habits, and are just looking for higher pay.
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Finance & Insurance
When I first started in finance, I was taught the importance of using an opening statement to introduce myself and to let the customer know what business and optional coverage we would be discussing over the next 20-30 minutes. That was about 15 years ago, before the introduction, customer interview, and menu became standard procedure. [ more ]
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No Time for Horseplay
My dad used to say, “Idle hands are the devil’s workshop.” He believed in keeping me and my brothers out of trouble by keeping us busy with chores. The same philosophy applies at work. With the economic slowdown, many employers are finding it hard to keep their employees busy for 40 hours a week. When employees have little to do, horseplay becomes more common, and horseplay can result in expensive workers’ compensation claims. [ more ]
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