Volume IV, Issue 1 

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Year in Review

Message from the CEO

Coffee Is for Closers

Finance & Insurance


Year in Review
2006: Customer Satisfaction Reaches All-Time High
The recent auto industry trend of prioritizing customer satisfaction paid off last year. A JD Power and Associates study found that customer satisfaction with the new car sales process reached an all-time high in 2006. According to the study, one of the most significant factors impacting customer satisfaction was how the customer’s time was handled during the buying process. Customers were particularly sensitive to excessive wait time between negotiation and contracting. [ more ]

Message from the CEO
2006 was another successful year for Service Group.
After breaking $100 million for the first time in our history last year, the net worth of our companies has now surpassed $123 million, and our assets are now in excess of $380 million. Without yours and our mutual focus on the products that are “core” to us, this kind of performance would not be possible.
[ more ]
Coffee Is for Closers
Are you selling cash down?
When I started selling cars back in the late 80s, we weren’t allowed to approach the sales desk for first pencil without a solid show of commitment from the customer in the form of some sort of earnest money. Ideally, this was cash or a check, but occasionally it was jewelry or a watch, and once I came to the desk with a pair of Luchese boots. [ more ]
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Service Group
P.O. Box 26800
Austin, TX 78755-0800
800-299-6977