Wells Fargo has announced that effective September 1, 2017, all GAP Waiver contracts originated on or after that date and which are paid off early will be refunded directly to the customer by Wells Fargo Dealer Services. Toyota Financial Services, Ally, and Hyundai Motor Finance have already adopted this procedure, so the transition should be similar.
Dealers are now only required to send in a request for contract cancellation, while Wells Fargo Dealer Services and the GAP administrator(s) will handle the entire monetary transaction.
Customers can reach out to Wells Fargo with any questions or concerns. Their contact information and hours of operation are below.
Monday - Friday, 5:00 am to 7:00 pm CST